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Posted: Sunday, January 28, 2018 1:23 AM

Patricia Grand Resort by Wyndham Vacation Rentals is seeking a Seasonal Full Time Guest Services Agent to book reservations for guests and owners, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay. * Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing. * Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction. * Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met. * Rectify guest statements for any credits and/or charges as necessary. * Prepare arrival packets in accordance with established protocol for guest arrivals. * Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries. * Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times. * Prepare daily bank audits and other reports as required. * Responsible for key control. * Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary. * Perform other duties as assigned. QualificationsSDL2017


• Location: Myrtle Beach

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